Tieddr Pro ScreenPro Screen help
Find recording and editing steps, phone setup instructions, and fixes for common problems.
Make your first recording
Choose a source, record a short take, edit it, and save a video.
RecordingChoose a screen, window, region, or phone
Pick a capture source and understand what is included.
RecordingPause and stop a recording
Find the controls and confirm that your take has stopped.
EditingTrim, split, and arrange clips
Remove unwanted sections and work with separate timeline tracks.
Zoom & 3DAdd and adjust a zoom
Set a zoom’s timing, strength, and focus without losing the subject.
Zoom & 3DUse 3D motion on a zoom
Add perspective while keeping the recorded content readable.
AnnotateAdd text, boxes, and arrows
Place a callout and control when it appears.
AnnotateHighlight an area with Spotlight
Direct attention to one part of a recording.
AnnotateHide sensitive content before sharing
Check privacy masks over the full clip, not just one frame.
Webcam & CaptionsUse a webcam or phone camera
Choose a camera source and check the picture before recording.
Webcam & CaptionsGenerate and review captions
Create captions from speech, then correct the text and timing.
MusicFind and add music
Search the catalog or import audio you have permission to use.
ExportingExport a finished video
Choose a format, review the rendered result, and save it.
ReferenceKeyboard shortcuts
Use the editor without repeatedly opening panels.
TroubleshootingTroubleshoot recording, devices, and export
Start with a short test and isolate the step that fails.
Settings and updates
Open Settings in the app or press Ctrl + comma. Review the default frame rate, click highlights, reduced interface motion, and update-check preferences. Automatic update checks are off by default in the current source; enabling them allows a release check at launch. A notification does not mean a new version has been installed.
Use the download page to confirm the published version. Save your projects before updating. If the in-app check fails or reports no published release, compare the download page manually rather than assuming your app is current.
Contact support
Email support@tieddr.com. Start with a short description of the step that failed: launching, selecting a source, recording, editing, connecting a phone, or exporting.
Include these details
- Pro Screen version from Settings, Windows version, and where you downloaded it.
- The steps to reproduce the problem, what you expected, and what happened instead.
- The exact error message or a screenshot with private information removed.
- For picture or performance problems: capture mode, source resolution, output settings, and whether a short test behaves the same way.
- For phone problems: phone model, Android/iOS version, USB or wireless connection, and whether you mean screen mirroring or phone camera.
Do not attach an entire project unless requested. Remove passwords, personal data, camera-session QR codes, and unrelated desktop content from examples. Reply in the same email thread when you have more details about an existing report.
For personal-data questions or deletion requests, contact privacy@tieddr.com. Read the privacy policy for the difference between local project data and information sent to online services.