Dual cursor, missing devices & performance

3 min read

I see two cursors in my recording

This happens when the app can't isolate the OS cursor from the captured frame. Tieddr Pro Screen ships a native cursor-free capture path for Full Screen and Custom region recordings that avoids this entirely, used automatically when available. Per-window recording relies on Windows' own window-capture technology instead, which is generally reliable but can occasionally behave differently depending on the window and your graphics driver — if it happens, try Full Screen or Custom region instead for that particular recording.

My camera or microphone isn't showing up

The Device & Tool panel lists whatever Windows currently reports as connected. If your device isn't listed, confirm it's plugged in and not already in use by another app, then hit Refresh. A device with no active source is shown as "not detected" rather than letting you toggle something that doesn't exist, so if you see that label, Windows itself isn't seeing the device yet.

The app feels slow

Recording and the live editor preview are both real-time work for your GPU. Closing other GPU-heavy apps (games, other capture software) while recording helps. If a specific effect — heavy 3D tilt, several blur masks stacked — feels sluggish while scrubbing the timeline, it will still render correctly at export; the live preview prioritizes responsiveness over final quality while you're editing.

Still stuck?

Check the FAQ on the homepage, or reach out at support@tieddr.app.