Tieddr Pro ScreenTroubleshoot recording, devices, and export
Start with a short test and isolate the step that fails.
These guides cover the development build shown on this site. Some controls may differ in the published installer. Check your version in Settings and the download notes.
Slow launch or a blank window
Launch the installed app from its shortcut, not an Electron executable inside a ZIP or source folder. If it stays blank, close that instance and reopen it once. Note the installed version, Windows version, and how long you waited. A blank window is not a successful launch; do not leave it unattended expecting a recording to start.
Black or incomplete video
Try an ordinary application window with non-sensitive content. Keep it open and visible. Protected media, minimized windows, GPU-rendered applications, or source changes may not capture correctly. Test another capture mode.
Soft picture when zoomed
Compare the unzoomed source with the export. Increase source resolution or window size before recording and reduce zoom strength. Do not judge quality only from a scaled-down editor preview.
Two cursors or cursor delay
Check whether the take uses cursor-free capture or a window/phone source with a baked-in pointer. Do not add another pointer over a baked-in one. For a new desktop take, test the native cursor-free option if supported. Keep a short example and note the capture mode when reporting a sync issue.
AirPlay receiver not found
Start the iPhone receiver first. Put the phone and PC on the same trusted network. Guest Wi-Fi, VPNs, client isolation, or firewall rules can block discovery. Allow the receiver on a trusted private network when Windows asks; do not disable the firewall globally. Stop and restart the receiver, then reopen iPhone Screen Mirroring.
Android pairing fails
Use a data-capable cable, unlock the phone, and approve USB debugging. For wireless QR pairing, use the QR scanner inside Android Wireless debugging. The ordinary Camera app does not perform ADB pairing. Start with USB if wireless discovery is unreliable.
Phone camera will not connect
Use Phone as camera, not screen mirroring. On iPhone, open the camera link in Safari, allow camera access, and keep the page open. Check internet access as well as the local network: the connection uses online signaling services.
Slow preview or stalled export
Save the project. Test a short section at lower resolution with heavy effects disabled. Close other demanding apps and check free disk space. Report which step fails rather than only saying the app is slow.
Ask for help
Use the support checklist to include the version, steps, error, and a safe example. Do not send passwords, session QR codes, or unreviewed recordings.